Return / Exchange Policy

Enjoy the convenience of our Free 14-Day Return & Exchange Policy. If you’re not happy with the size, fit, or color, you can request a return or exchange within 14 days of delivery.

Return Eligibility

To be eligible for a return:

  1. The product must be unused, unworn, and in the same condition as received
  2. The original packaging, tags, and labels must be intact.
  3. Return or exchange requests must be raised within 14 days of delivery.
  4. Promotional discounts are applicable based on the final quantity of items retained. In case of a partial return or exchange, the applicable discount will be recalculated based on the products kept.
  5. Any resulting adjustment in the discount will be deducted from the refund amount, where applicable.

Products Not Eligible for Return or Exchange

The following products/requests are not eligible:

  1. Products that have been washed, worn, used, or altered.
  2. Products without the original tags or packaging.
  3. Requests raised after 14 days from the date of delivery.
  4. Socks, Dotz, and Undershorts are not eligible for returns or exchanges due to hygiene reasons.
  5. Second-time return or exchange requests for the same order will not be accepted.

Exchange Policy

  1. Exchanges are subject to product availability and can be requested within 14 days of delivery.
  2. If the replacement product is priced higher than the original product, the price difference will be payable by the customer before the exchange is processed.
  3. If the replacement product is priced lower than the original product, the price difference will not be refunded.
  4. Products received through an exchange are not eligible for a further return or exchange.
  5. All exchange products must meet the eligibility conditions mentioned above, including being unused, unworn, and having the original tags and packaging intact.
  6. Returns and exchanges are both subject to serviceability of your pin code, as reverse pick-up is available only in select pin codes. If your pin code is not serviceable for reverse pick-up (such non-serviceability may be temporary or prolonged, and resolution timelines may vary depending on operational feasibility), please contact our customer care team. In such cases, you may be required to self-ship the product to the address communicated by our team.
  7. Self-shipping charges up to ₹150 will be reimbursed in your Doto wallet against valid proof of shipment, and any additional concession may be provided by Doto Kids on a case-to-case basis, at its sole discretion.

Refunds

For approved returns, the applicable refund amount will be credited to your original payment method/bank account within 7 working days after the return is processed.

Please note: Refund amounts may be adjusted for applicable promotional discounts based on the final quantity of products retained.